The VPS has been down for almost a month. It was monitoring Linux servers.
First, when we cannot find out the reason, we get back to the provider.
This happened last week and I tryed to troubleshoot the issue and contacted them for the problem.
They proposed my VPS run a small test.
It was the 3rd Monday this month so the VPS had been up for more than a month.
I had to go into a meeting and was only back home for approx 45 min. when the calls came in. I did ask them for some help and if they had any suggestions on how to troubleshoot the issue.
About 30 minutes into the calls they finally suggested we reboot the server.
Then about 2 hours later my site went down and I tried to troubleshoot as it had not loaded on their IP even.
I asked them what the problem was and they suggested I had a ddos attack.
We were already in the process of activating our new anti-ddos. Now the problem went away.
They told me that the test they ran was tracking the load on the servers and that it was a new VPS that had been activated (I verified this).
I suggested to them that there could be more than one server running out of the same IP and that they should start monitoring the load on a server that had been up for a long time as the load on the old server.
I had hoped that they would have understood this and did some more research on what was happening.
I am really bothered that they did not investigate this anymore and that I did not get any more response.
I would like to know how they do their monitoring of the load, to the servers, on a web hosting platform.
It could be using the ping IP traffic to a server. Or they could be monitoring the CPU utilization and the load.
I would like to know how do they work on this or what they do when they are monitoring the servers?
Okay first of all I would like to apologize for the delay. I have had a lot of things going on this week. Also I never heard from you about this.
I was going to tell you about your issue.
Your issue was that the Web Server (Linux) had been down for an extended period of time. The Web Server (Linux) was the first machine to break down in
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